GCS 2020 Programme

Customer Centricity 2020

 

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Wednesday 05 February

19:30 – 22:00

Welcome Reception

Meet your peers and spend a relaxed evening networking!
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From 22:00

After Glow Drinks

For additional networking and dialogue, this is the place to go to.
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Thursday 06 February

07:00 – 08:00

UFI Sports

Join the early risers for a morning workout – there will be the traditional UFI Running Club as well as other options.
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08:00 – 09:00

Breakfast Club

Enjoy your breakfast, and have your first network conversations in our designated GCS Breakfast Club.
09:00 – 09:30

Welcome & Introductions

Welcome to the GCS – let’s make sure we get to know each other a little bit better.
09:30 – 09:45

Setting the Stage

Simon Foster, CEO, Comexposium (France)

Our 2020 GCS Chair will get us started, leading the introductions and setting the stage for the coming two days of sessions.
09:45 – 10:15

What They Say & What We Think

Sophie Holt, Explori & NN, Comotion
Ben Smithwell, Comotion Director of Customer Experience, Comotion Consulting

The Global Exhibitor Insights project from UFI and Explori drill down into expectations and behaviour of exhibitors around the world. And most of you take part in the exclusive Comotion research ahead of our meeting on our industry’s take on customer centricity. The key findings of both projects will frame the theme.
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10:15 – 11:00

Now what?

Moira Clark, Founder & Director, The Henley Centre for Customer Management (UK)

Briefed with the research findings, Moira will show us how to respond to customer led challenges, and how customer centricity drives the business bottom line.
11:00 – 11:45

Networking Break

11:45 – 12:30

The Economist's View

by: Roger Martin-Fagg, Behavioural Economist

Consumers shape economic developments – and Roger makes sense of their behaviour. Back by popular demand at the GCS.
12:30 – 13:45

Networking Lunch

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13:45 – 14:30

To be announced

14:30 – 15:30

Transfer to Globetrotting Sessions

A 5 minute stroll from our hotel across the square to our afternoon venue, and time to explore that space.
15:30 – 17:30

Globetrotting

Back by popular demand – three parallel sessions, covering recent developments in different regions and markets around the world. Leave your comfort zone, and explore!
19:00

Transfer to Gala Dinner

From 19:30

Gala Dinner

Rome – the eternal city. It will be a special evening.

Friday 07 February

07:00 – 08:00

UFI Sports

Join the early risers again for a morning workout – there will be the traditional UFI Running Club as well as other options.
08:00 – 09:00

Breakfast Club

Enjoy your breakfast, and have your first network conversations in our designated GCS Breakfast Club.
9:00

Welcome Back!

09:00 – 09:30

To be announced

09:30 – 10:00

When the Customer is the Fan

Paul Barber, CE, Brighton & Hove Albion FC
10:00 – 10:30

To be announced

11:00 – 11:15

Networking Break

11:15 – 12:15

Let’s Bring It All Together

12:15 - 12:30

My Take Aways

Simon Foster, Group CEO Comexposium

To wrap up this CGS, our Chair gives his personal summary
13:00 – 14:00

Closing Lunch

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UFI Diamond Sponsors

TCEB new logo 70 2018 REDEFINEQNTC logo 70

SZW logo 70 dallas freeman MR

              UFI Registration Partner            UFI Software Partner               

         INFOSALONS Logo new 70      Ungerboeck Software International    

 

UFI Mobile Partner      UFI Research Partner

              goomeo logo 70      logo explori 70                 

UFI Media Partners

logo-CICE 70     eventos latinoamerianos logo 70  logo exhibition-showcase   Exhibition World
Feria-y-congresos-logo-70  Lam Lats colour 70  ma logo 70
 Grupo Radar 70      Trade Show Executive     TSNN logo 70