Las Vegas Customer Mindset
, Vice President of Global Sales,
Las Vegas Convention and Visitors Authority (USA)
, Vice President Business Sales, Las Vegas Convention and Visitors Authority – LVCVA (USA)
Why is Las Vegas successful? What is the mindset driving the development of the destination? With travelers in mind as the customers, what does Vegas do to develop the right product mix – entertainment, business, sports clubs, and the likes. Chris and John might be in sales, but this is not a sales session – but the story that explains why Vegas is and does what Vegas is and does, and how the city’s customer mindset is the defining core.