The Global Exhibitor Insights project from UFI and Explori drill down into expectations and behaviour of exhibitors around the world. And most of you take part in the exclusive Comotion research ahead of our meeting on our industry’s take on customer centricity. The key findings of both projects will frame the theme.
10:15 – 11:00
Moira Clark, Founder & Director, The Henley Centre for Customer Management (UK)
Briefed with the research findings, Moira will show us how to respond to customer led challenges, and how customer centricity drives the business bottom line.