Programme Operations and Services Forum

Productivity improvements in operations and services using SMART technology

14 - 15 May 2019, The NEC, Bimingham, UK

The UFI Operations and Services Forum is a “must attend” event for all those operations professionals who wish to gain insight into the different forms of SMART technology that are currently in use to optimize operations and more precisely in the areas of logistics, security, safety, navigation or mobility.

The programme is composed of strong, concrete case studies that will back up the theory on topics such as IoT data collection and deployment; IoT for venue management and the bimacademy; facial recognition for entry control and a close look at Voyage Control and the deployment of the “Air Traffic Control” model to venues.

The Forum also provides a great opportunity to step back and reflect on how we can do things better, using tools that are available for a seamless, optimal customer experience whilst maximizing efficiency.

Delegates will also have the unique opportunity to vote for their preferred choice for the 2019 UFI Operations & Services Award.

So, register today to join us in Birmingham from 14 – 15 May! The Forum will take place just before the UFI European Conference from 15 – 17 May.

Tuesday 14 May

13:00 - 13:30

Networking & Welcome Refreshments

12:30 - 13:30

Registration

13:30 - 13:45

Welcome and Official Opening
Results of the Operations and Services Survey

Moderator: Giacomo Lucchini, Chair of the Operations and Services Working Group (Italy)
Stefan Eckert, Vice-Chair of the Operations and Services Working Group (Germany)
13:45 - 14:30

Voyage Control: Inbound Logistics Management System in Use

James Swanston, Founder of Voyage Control (UK)

Voyage Control was purpose built to help venues manage their logistics more efficiently, delivering value to clients, improved operations and security as well as reducing the impact of air pollution and congestion on the local community. Now operating in multiple sectors around the world, James will talk about how to best manage deliveries for venue owners and event organisers.
14:30 - 15:15

TIM (Smart District): for a SMART Exhibition Venue (IoT data)

Angelo Continisio, TIM (Italy)

From the Expo in Milan in 2015 to data driven exhibitions, the IoT data collection provides massive potential for business development and operational efficiency.
15:15 - 15:45

Networking & Refreshments

15:45 - 16:45

IoT for Venue Management

Ignasi Perez Arnal, CEO, BIM ACADEMY (Spain)
Pep Coll Amargant, CEO, EiPM (Enginyeria i Project Management) (Spain)
María Elena Alonso Mayor, Project Manager, FIRA Barcelona (Spain)

BIM (Building Information Modelling) is a process involving the generation and management of digital representations of physical and functional characteristics of places and facilities.

For exhibition venues, BIM can be a powerful tool for business and operations, taking into account the continuous interphase between the venue itself (building and facilities) and the momentary constructions, booths and exhibition elements.

FIRA BARCELONA is currently implementing BIM for business and facility management & operational goals in its venues.
16:45 - 18:00

Bear Gryll’s Adventure

A behind the scenes site visit of the famous Bear Gryll’s adventure park of all the areas that the general public DON’T get to see.
19:30

Networking Dinner

Wednesday 15 May

08:30 - 09:00

Networking & Welcome Refreshments

09:00 - 09:15

Welcome & Opening of Day 2

Moderator: Giacomo Lucchini, Chair of the Operations and Services Working Group (Italy)
Stefan Eckert, Vice-Chair of the Operations and Services Working Group (Germany)
09:15 - 10:00

The Use of Facial Recognition in Operations and Services

Danny Stevens, Founder and CEO, Fielddrive (Netherlands)
Pim Schoonderwoerd, Product Manager, IT Services, Rai Amsterdam (Netherlands)

Two companies, Fielddrive and Zenus, worked closely together to fine-tune and trial face recognition technology to create the world's fastest event check-in.

Their solution entails a seamless and secure online experience with fully-encrypted biometric data. No photos are stored at any stage, yet attendees’ faces are recognized as soon as they approach check-in, and their full-colour badges printed… instantaneously!
10:00 - 10:45

Details to be advised

10:45 - 11:15

Networking Refreshments

11:15 - 12:45

Presentations: Finalists of the 2019 Operations & Services Award
Voting by the audience

12:45 - 13:00

Wrap up and Closing

Moderator: Giacomo Lucchini, Chair of the Operations and Services Working Group (Italy)
Stefan Eckert, Vice-Chair of the Operations and Services Working Group (Germany)
13:00 - 14:00

Networking lunch

14:00 - 15:00

Venue site tour of the NEC